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Help and Support
Visit the Help Centre to view information and guidance on using Portfolio Online
The answer to many common queries can be found in the Popular Topics section.
There are also sections with information on the following:
Use the help icon in the bottom right corner of each page to send us a message, or email us directly on firstname.lastname@example.org
We aim to respond to e-mail within one business day, over 65% of e-mails are responded to within 1 hour.
Alternatively you can call us on 0800 987 1008 if you would prefer to speak to someone directly about your issue or if your enquiry is urgent.
The help desk is available Mon-Fri 09:00 to 17:00.
In order to improve the online ARCP experience we have been working with the various stakeholders to identify ways in which we can make the system more useful to them.
The first step in implementing the changes is to address the overall layout of information, and improve the navigation. The primary task was to de-clutter the main dashboard and remove some duplicate information.
Some of the information has now been moved to the Organisation Dashboard, this will also help speed up the page load time for the Main Dashboard screen. The Organisation Dashboard layout has been updated, in readiness for new summary reporting information that will help deanery administrators and Heads of Schools to better understand what is happening at organisational level.
TPD’s and Panel Chairs have a new top level ARCP tab, that will quickly allow them to find ARCP’s that they are connected to, in order to sign them off as necessary.
In future releases we will be improving functionality to manage ARCP scheduling, this will include:
- scheduling of multiple ARCP’s simultaneously
- creation of multiple panels per ARCP date
Don’t forget we are always looking for ideas for improvement, you can post these in our Suggestions Forum
The Portfolio Online Team